Superior Vector Security Alarm Monitoring ...

CSAA Five Diamond Central Station Certification

This Certification testifies that 100% of the Vector Security central station alarm operators have achieved proficiency

and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover
virtually all phases of central station communications with customers, law enforcement, fire and emergency
services communications centers. This critical area of communications is the life-saving link between the
residential or business properties and the law enforcement, fire and emergency services in local areas.

In order to achieve the “Five Diamond Certification”, each and every Vector Security operator must have not only

pass the course, but demonstrate:

• Proficiency in alarm verification, which helps reduce false alarms;
• Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
• Knowledge of electronic communications equipment, including radio;
• An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual,
  National Fire Protection Association and others.
• Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, Five Diamond alarm companies have demonstrated an exceptionally high degree of
responsibility to their local community and their customers through the investment of time, money and
commitment to 100% quality operator training.

There are approximately 2700 central stations in the United States, which communicate and interact
with the law enforcement, fire and emergency services agencies. Of this group, fewer that one hundred
central stations have achieved the “Five Diamond Certified” status.

Vector Security's Reputation For High Quality Has Been Summed Up In These Words By A Leading Industry Magazine ...